This document was last updated January 17, 2022.
NOTE FOR PHONE ORDERS
All phoned in orders require the customer to check their order confirmation for accuracy and provide any corrections within 24 hours. Any negligence will result in the customer being responsible for any additional shipping costs incurred for their order.
SHIPPING TO THE UNITED STATES AND CANADA
All in stock items ship the same day if the order is received by 1pm EST. To ensure an item is in stock, please contact us and we will be happy to confirm availability. All delivery times are based on working days and do not include weekends or holidays. Orders placed on weekends and holidays will ship the following business day. For example: a Next Day Air shipment placed on Friday after 1pm EST with the following Monday being a holiday, will be shipped on Tuesday. You will receive your order on Wednesday morning.
Cleveland Plumbing Supply (CPS)/Complete Plumbing Source (CPS) has no control of shipments once they leave our warehouse and is not responsible for delays in shipping times due to: natural disasters, incorrectly entered shipping information, and/or products damaged during the shipping process.
- $5.00 Flat Rate Shipping on shipping weights of 2 lbs. or less (**). The estimated transit time for Flat Rate Shipping is 3-7 business days.
**note: the $5.00 Flat Rate does not apply to items that are dimensional weight items
Click on the link below for more information on UPS dimensional weight. https://www.ups.com/re/en/help-center/packaging-and-supplies/determine-billable-weight.page
- UPS Ground: Charges based on size, weight, and destination. Where applicable, free shipping only applies to the lower 48 states.
UPS Air Options below – each available at an additional charge based on size, weight, and destination:
- 3 Day Select
- 2nd Day Air
- Next Day Air
SHIPPING OUTSIDE THE UNITED STATES AND CANADA
CPS is a global company and handles international shipments on a case-by-case basis. If you are located outside the United States, please contact us and a sales representative will contact you to discuss shipping, tax and customs details.